Contact - Bones Kustom Cycles
Purpose of the Contact Page
This page provides the information you need to get in touch with Bones Kustom Cycles for service scheduling, consultations, custom build inquiries, parts questions, or general shop information. We aim to make contacting us straightforward and efficient for riders in Gillette, WY and beyond.
Primary Contact Details
Phone: (307) 670-5360
Address: 700 Axel's Avenue, Gillette, Wyoming 82718, United States
Service Areas: Gillette, WY and surrounding regions
Business Year Established: 2024
Why Contacting the Shop Directly is the Best First Step
Direct contact allows our team to collect key details about your motorcycle and the services you need. When you call or visit, please have your bike’s make, model, year, VIN (if available), and a concise description of the issue or project. This helps us prepare and provide a more accurate estimate and timeline.
Emergency Contact and Breakdown Assistance
For breakdowns or urgent road-side issues, call (307) 670-5360. While we do not guarantee emergency roadside assistance, we will do our best to advise and coordinate options for transport or prioritize urgent shop time where possible.
Contact Hours and Best Times to Call
We recommend calling during business hours and scheduling appointments in advance to secure a service slot. For urgent inquiries, we will respond as soon as possible.
We will get back to you as soon as possible.
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Initial Assessment
Safety-first inspections: Every repair begins with a comprehensive safety and roadworthiness check so you leave the shop confident.
Safety-first inspections: Every repair begins with a comprehensive safety and roadworthiness check so you leave the shop confident.
We’ll begin with a thorough inspection to identify mechanical, electrical, or cosmetic needs. For complex projects, we catalog parts, condition, and required services.
Transparent Estimate
Receive a written estimate with parts and labor clearly identified and explained. We outline options if multiple approaches are available (repair vs. rebuild, OEM vs. aftermarket parts).
Schedule & Approval
We work with you to schedule service that fits your timeline. For larger projects, we provide milestone updates and photos.
Service Scheduling and Estimates
- Call (307) 670-5360 to request an inspection or consultation.
- Provide bike details and your preferred dates.
- Receive an estimated timeline for diagnosis and typical cost ranges.
- Approve the estimate and schedule the work.
Questions We Ask to Prepare for Your Visit
- Bike make, model, and year.
- Brief description of the symptoms or project goals.
- Any known history or recent work performed on the bike.
- Whether parts are available or if we should source them.
- Preferred timeline and budget considerations.
What to Expect When You Contact Us
Phone consultations: We’ll ask for basic motorcycle details and symptoms of the issue, and propose the next steps (inspection, diagnostic, or project consultation).
Scheduled inspections: For diagnostic work and project planning, we recommend scheduling an appointment to ensure dedicated time.
Walk-ins: For simple services like oil changes or tire swaps, walk-ins may be accommodated based on shop workload. Call ahead to confirm availability.
Booking a Gallery Visit & Contact
You’re welcome to view physical projects at our shop during scheduled consultations. Call (307) 670-5360 to arrange a time to see bikes in progress and discuss details in person. Photos are helpful, but seeing projects live reveals the finer points of fit and finish.
