Motorcycle Repair FAQs — Bones Kustom Cycles Gillette, WY
Frequently Asked Questions
This FAQ is designed to answer the common questions riders in Gillette and beyond ask when considering services from Bones Kustom Cycles. We cover service policies, timelines, warranties, parts sourcing, and project planning so you can make an informed decision before bringing your motorcycle to the shop.
Why an FAQ is Important
We aim for transparency and clarity. An FAQ helps set expectations about timelines, costs, and the scope of work so projects move smoothly and customers understand their options. Clear expectations reduce surprises and build trust in our workmanship.
General Questions
Q: What are your hours and how do I schedule service?
A: Call (307) 670-5360 to schedule service. Hours may vary—please call ahead to confirm and make an appointment for diagnostics or project consultations.
Q: Do you work on all motorcycle brands?
A: Yes. We service a broad range of brands, including Harley-Davidson, Honda, Yamaha, Suzuki, Kawasaki, Triumph, Ducati, and many others. For rare or vintage models, we’ll discuss parts sourcing during inspection.
Q: Do you offer pick-up or transport for non-running bikes?
A: We may be able to arrange transport in some cases. Call (307) 670-5360 to discuss options, availability, and pricing.
Soda blasting is especially useful for:
Service-Specific Questions
Q: How long does a typical oil change take?
A: Typically same-day or within 24 hours, depending on shop workload.
Q: How long does an engine rebuild take?
A: Rebuild timelines typically range 2–6 weeks depending on parts lead time, machine work requirements, and the degree of performance upgrades.
Q: Can you work on vintage Harleys like Shovelheads or Panheads?
A: Yes. We specialize in Evo and earlier Harley models and have experience sourcing parts and performing restorations or upgrades.
Q: Do you provide dyno tuning?
A: Yes. For performance builds and tuned engines, we perform dyno tuning to ensure safe air/fuel and ignition timing.
Parts, Warranty, and Pricing Questions
Q: Do you use OEM parts?
A: For critical components, we recommend OEM parts for safety and fit. We also use high-quality aftermarket parts for upgrades and where OEM parts are unavailable.
Q: Are parts and labor itemized in estimates?
A: Yes. All estimates are itemized and include parts, labor, and any special fees. For larger projects we provide phased estimates to help manage budgets.
Q: What type of warranty do you offer?
A: We provide a workmanship warranty on our services. Warranty specifics depend on the service performed and parts used. Warranty terms are outlined on the invoice or service agreement.
Q: What kind of warranty does Bones Kustom Cycles offer?
Bones Kustom Cycles stands behind our workmanship 100%, we will guarantee our work completely without question. On all parts warranty’s we will follow manufacturers warranty as stated by the manufacturer.
Project and Custom Build Questions
Q: How much will a custom build cost?
A: Costs vary widely depending on scope. Simple customization may run a few thousand dollars; full ground-up builds can run significantly more. We provide phased estimates and help clients prioritize based on budget.
Q: Can I supply parts for a build or repair?
A: Yes. We will inspect customer-supplied parts and advise on suitability. If parts are inappropriate or damaged, we’ll recommend alternatives.
Q: How involved do I need to be during a custom build?
A: Owners are involved at decision points (design choices, parts selection). For some customers, we manage the entire process; for others, we collaborate closely. Communication preferences are set at project start.
Safety & Compliance Questions
Q: Are modifications inspected for roadworthiness?
A: Yes. All major modifications undergo safety and roadworthiness checks. We ensure brakes, lighting, and structural modifications meet safe operation standards.
Q: Will modifications affect insurance?
A: Some modifications may affect insurance. We recommend consulting your insurance provider before major custom work and we can provide documentation of changes for insurance purposes.
Soda blasting is especially useful for:
Maintenance Questions
Q: What routine maintenance do you recommend?
A: Regular oil and filter changes, brake inspections, tire checks, and periodic valve/suspension inspections. We provide model-specific maintenance recommendations after service.
Q: How do I winterize my motorcycle?
A: Drain or stabilize fuel, change oil if necessary, fog the engine, disconnect the battery or use a maintained tender, and store in a dry, temperature-stable location. We offer winterization services — call for details.
Customer Experience Questions
Q: How will you keep me updated during a project?
A: For larger projects, we provide milestone updates and photos. We are available by phone at (307) 670-5360 for status updates.
Q: Do you offer financing?
A: For larger projects, we may offer financing options or payment plans—discuss specifics during estimate review.
Specialty Service Questions
Q: What is the difference between sandblasting and soda blasting?
A: Sandblasting uses abrasive media to remove heavy rust and old paint; soda blasting is gentler, using sodium bicarbonate to remove contaminants without damaging delicate substrates.
Q: Is powder coating better than traditional paint?
A: Powder coating is typically thicker, more chip-resistant, and longer-lasting than conventional paint. It’s ideal for frames and wheels, though aesthetic paint work may still be chosen for specific show finishes.
Safety-first inspections: Every repair begins with a comprehensive safety and roadworthiness check so you leave the shop confident.
Safety-first inspections: Every repair begins with a comprehensive safety and roadworthiness check so you leave the shop confident.
Application:
How to Begin — Practical Steps
Contact and Support
For more detailed answers or to schedule an appointment, call Bones Kustom Cycles at (307) 670-5360 or visit the shop at 108 Bay Avenue, Gillette, WY 82716. We’ll help you understand options, costs, and timelines.